Support plans

There are several different ways to get support. To choose the best fit for you, please check out the different support options and available support plans.

JayData supportBronze plan $50/month Silver plan $125/month Gold plan Contact us!
JayData Pro license Yes Yes Yes
Initial Response Time 2 business days next business day 4 business hours
E-mail Support Yes Yes Yes
Chat support No Yes*** Yes***
Phone support No No Yes
Architecture Review No No Yes
Number of Support cases for bugs Unlimited * Unlimited * Unlimited *
Number of Support cases for non-bugs 2** 4 20
Dedicated engineer No No Yes
Get support! Get support! Contact us!
* - with fair use, unless subscriber is deemed uneconomical or impractical

** - technical support for user reported issues including but not limited to: developer questions, usability issues, developer or architecture consulting

*** - GMT working hours (9:00 AM – 5:00 PM)

Service availability

Unless otherwise stated, all Support Services are offered during normal business hours (9:00 AM - 5:00 PM EST, Monday – Friday, except USA Bank Holidays).

Upcoming releases

We are working on the more exciting new JayData features and modules to save you significant development time. Follow us on Facebook and Twitter or read our blog to be up to date about our latest new additions!