…you need a dedicated senior support team.
Direct access to the very creators of our products who are ready to diagnose issues in your environment. With consultative approach we are solving the problems together with you, teaching your staff on-the-job so they will be more efficient while the issue is mitigated in a professional way.
…you need faster SLAs than community forums.
Enterprise Support responds within 4-6 hours to all tickets. If the problem is mission critical we will do everything in our power to get back to you within an hour. Our critical incident management process includes 24-hour global warm handoffs and escalations.
…you need somebody to listen and guide.
Our senior engineers have worked with scenarios small and large, from pharma projects to domestic violence apps, from workforce management software to large-scale Forex platforms. Should you have an architecture-, technology direction- or methodology-related issue, they’ll advise you and share their experience.
…you need us to develop some feature faster.
Since the product development team is responsible for supporting you, they can prioritize feature requests based on how mission critical your need is. We’re building our products to satisfy real-life business requirements, not market studies.